Refund policy

Returns Policy

Products purchased on our online store can be returned within 30 days for store credit or exchanged for a product(s) of equal or lesser value. Unfortunately, we do not offer refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return:

• Contact us at merchandise@sxhgos.com and let us know if you would like to exchange your product or receive store credit.
• We’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• We will notify you once we’ve received and inspected your return. 
• If you opt to receive store credit for your return, we will issue you a digital gift card for the amount paid.

You can always contact us with any return questions at merchandise@sxhgos.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

For exchanges. contact merchandise@sxhgos.com. We will make sure you receive a product that you will love.